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Water Division
Contact TypeContact Information
Water Superintendent
Water Foreman
Water Treatment Plant Manager
66 River Road
(Operations: 101 Old Sudbury Road)
Wayland, MA  01778
Water Dept & Billing:
ph (508)358-3672 / Fax (508) 358-4082
Water Treatment Facility:
(508) 358-3699
After Hours Emergencies:
(508) 358-4721
Water Treatment Facility:
Monday - Friday, 6:30 - 2:30
Water Dept / Billing: (508) 358-3672
Monday: 8:00 am to 7:00 pm
Tuesday - Thursday: 8:00 am to 4:00 pm
Friday: 8:00 am to 12:30 pm
Additional Links:
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Cold Weather Preparation
Tips from Wayland DPW – Water Division

How to Prepare Your Home for Winter Weather
At any time, unpredictable weather can sneak up on you and wreak havoc on unprepared water pipes. Icy winds and dipping temperature can do a lot of damage to your home by freezing pipes and leaving you without flowing water. There are many precautions you can take now to help minimize later impacts.

Before Freezing Weather
•Disconnect and drain hoses from outside faucets.
•Turn off and drain irrigation systems and backflow assemblies.
•Wrap backflow assemblies with insulating material. Wrap outside faucets with insulation or newspaper.
•Cover foundation vents with foam blocks, thickly folded newspaper or cardboard.
•Insulate hot and cold pipes in unheated areas, such as the garage, crawl space or attic.
•Show household members how to turn off water to the house in case of emergencies.
•If your home will be unoccupied for an extended period of time, you may want to seek additional information about winterizing your home.

During Freezing Weather
•Open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.
•Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.
•If you are away for any length of time, shutting off the water can reduce the chances of broken pipes. Leave the heat on at least 55 degrees. Shut off water to the house and open all faucets to drain pipes; flush the toilet once to drain the tank, but not the bowl.
•Be a good neighbor.  If a neighbor is away or you are next to a vacant house, notify the Water Division if you see a suspected leak.
•Check on the elderly and make sure they're OK.

If Your Pipes Freeze
•Try and determine which pipe(s) are frozen.  If some faucets work but others don't, that means pipes inside your home are frozen.
•If a pipe is frozen, assume it may be broken and will leak when thawed.  Be ready to shut off your water in a hurry when the line thaws.
•If there is no water at all to your home, the problem may be at the street. Call the DPW Office at (508) 358-3672 M-F 6:30am - 2:30 pm.  For after-hours emergencies, please call Wayland Police Dispatch at 508-358-4721.
•NEVER thaw a frozen pipe with an open flame. You may start a fire and at the very least, your pipe will burst. Use hot air from a hair dryer or the exhaust from a vacuum cleaner.
•If your pipes are frozen, contact Public Works so we can ensure that water is flowing from your meter correctly. However, our crews may not be able to help fix frozen pipes between the curb valve and the house.

If A Pipe Breaks
•Determine if it's hot or cold water:
  • If it's hot water: Turn off the water to your water heater.  Cold water should still be available to the rest of your house.
  • If it's cold water: Turn off the main water shutoff valve. Water will not be available to the rest of your house.
•Call a plumber to assist you with repairs and get your water in working order.

To report a problem or for more information, contact the Wayland DPW during business hours at 508-358-3672.
For after-hours emergencies, please call Wayland Police Dispatch at 508-358-4721.

August 17, 2016

Effective immediately, The Water Division is upgrading its level of Water Use Restriction to the following:

  • Underground sprinklers & above ground sprinklers attached to hoses:  Underground and above ground sprinkler use is prohibited until the termination of the Water Ban.
  • Handheld Hose:  Handheld hose watering is permitted after 5:00pm.
On August 12th, The Office of Energy and Environmental Affairs upgraded the Drought Status for the Northeast Region of the State to a Drought Warning.  Areas within the Drought Warning, including Wayland, are currently experiencing precipitation levels 5 to 8 inches below normal.  Our Water System is currently keeping up with daily water demand, but the ground water levels measured at our sources are below normal.  

The increase in water use restrictions is vital to ensure the supply of potable drinking water and to provide water for fire protection.  

For more information please visit and click on the DPW tab.  If you have any questions, please contact the DPW Office at 508-358-3674.  For more info on why conservation measures are necessary, please visit the Water Division's Water Ban Q&A page.

To read more about the current drought status in Massachusetts, visit the Executive Office of Energy and Environmental Affairs Drought Management website at      


The Wayland DPW is now on Facebook at - We hope to use the page to share important news and updates pertaining to your DPW.  For questions, comments, or requests for service, please call our office at 508-358-3672.


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Town of Wayland    41 Cochituate Road, Wayland, MA 01778-2614    Tel: (508) 358-7701    FAX: (508) 358-3627
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