Assistance for Residents

Resources for Housing, Unemployment, Health, Emotional Health, Childcare

Wayland Health Department COVID-19 Hotline 508-358-6805

  • If you are feeling any COVID-19 symptoms, we advise you to contact the Health Department and your primary care physician for guidance. This line is for those who expereince symptoms, have concerns about exposure and those who seek information specific to the COVID-19 virus.
  • Symptom Checker: Understand Your Symptoms. Make Smarter Decisions about COVID-19.

General Help Line  (508) 358-7701

  • For residents who may need assistance obtaining basic and important life necessities, such as food or medications.This phone line is being staffed and messages are returned as soon as possible.

Council on Aging Phone Line  (508) 358-2990

  • For information on Council on Aging services, for a friendly check in, or other services.  This phone line is being staffed and messages are returned as soon as possible.

Emotional Support or Mental Health Services (508) 358-4293

  • Youth and Family Services staff is providing help with emotional support or mental health services.
  • For immediate mental health services, call Psychiatric Emergency Services, in Framingham, at (800) 640-5432 
  • For emergency help, call 911

Grocery & Pharmacy, Meals and Food Pantries

Emergency Childcare for Front Line Workers

Pandemic Unemployment Assistance (PUA) Now Available

Claimants are now able to file for Pandemic Unemployment Assistance (PUA). PUA is a separate program from regular unemployment insurance. Inquiries about the program may be directed to Jennifer Lavin at

PUA is available to the following individuals:

  • Self-employed individuals, including gig workers, freelancers, and independent contractors
  • Those seeking part-time employment
  • Claimants that have an insufficient work history to qualify for benefits and
  • Claimants that have been laid off from churches and religious institutions who are not eligible for benefits under state law

The application portal can be found online here:

Beware of Scams

  • Regretfully, we need to remind you that some will see this pandemic as an opportunity to scam residents. 
  • Please be cautious. There is no COVID-19 vaccine yet, products that claim to offer immunity or services that will rid your home of the virus are scams.
  • If you do not know the person who knocks at your door, do not let them into your home, even if they say it is an emergency.
  • Limit how much information you share with strangers.  No one needs to know if you live alone or have enough cash for groceries.
  • Do not share social security numbers, bank account or credit card numbers. 
  • As you have heard in other warnings, Social Security, Medicare, the Town of Wayland, and the Council on Aging will never call and ask you for personal information over the phone or at your door.
  • Additional information can also be found at 

Beware of these IRS Stimulus Payment Scams 

Many Americans will be receiving stimulus payments (Economic Impact Payments) in the coming weeks either as direct deposit or paper check. We want to make you aware of recent scams targeting these payments and what you can do to protect yourself and your finances.

Scammers send texts or emails claiming that you can get your money faster by sending personal information or clicking on links that can infect your device with malware.

WHAT TO DO  Don’t reply or click on any links. Delete the text or email immediately.

Scammers claiming to be IRS agents may ask you to "verify" personal information in order to receive your stimulus check or claim that you owe money and need to sign over your check. They can be very forceful and convincing.

WHAT TO DO Hang up immediately. Don’t risk revealing information by engaging with scammers.

Scammers may call or email pretending to work for your bank and ask for your account information or Social Security number. Bank employees won't ask for financial or personal information through email, text or unsolicited calls.

WHAT TO DO Hang up or delete the email immediately.

Scammers may send fake stimulus checks. Signs of fraud include checks for an odd amount (a real check won’t include cents), or one that requires you to visit a website or call a number to confirm.

WHAT TO DO Don’t call the number or visit a website. Visit the IRS website to learn more,

REMEMBER: The IRS will never call you and ask for your bank account, debit account, or PayPal account information in order to receive your stimulus check. If you receive a call asking for this information, hang up immediately. Don’t engage the caller.

The IRS is constantly updating its information about the latest scams and how to protect yourself against them.

Housing Assistance

Summary of Legislation Placing a Moratorium on Evictions and Foreclosures

The Legislature has passed H. 4647, "An Act Providing for a Moratorium on Evictions and Foreclosures During the COVID-19 Emergency," which now proceeds to the Governor for his signature. The bill carries an emergency preamble, meaning if signed by the Governor, it will take effect immediately.


  • Prohibits landlords of residential dwelling units, for non-essential eviction actions, from terminating tenancies or sending notices to quit
  • Prohibits landlords from imposing a late fee for non-payment of rent or furnishing data to a consumer reporting agency if, within 30 days, the tenant provides notice and documentation to the landlord that the non-payment was due to a financial impact form COVID-19
  • Section 4: Allows landlords to utilize last month’s rent to pay for expenses if the landlord notifies the tenant in writing. However, landlords still must provide tenant’s with the same interest that would have accrued if the landlord had not utilized last month’s rent and prohibits landlords from deducting money from the last month’s rent for any non-payment of rent
  • Prohibits courts from: (1) accepting for filing a writ, summons or complaint; (2) entering a judgment or default judgment for a plaintiff for possession; (3) issuing an execution for possession; (4) denying a stay of execution or a continuance of a summary process case; or (5) scheduling a court event for non-essential eviction actions for residential dwelling or small business premises units
  • Tolls the deadline or time for action by parties to a non-essential eviction action
  • Prohibits sheriffs and others from enforcing or levying an execution for possession for nonessential eviction actions for residential dwelling or small business premises units
  • Prohibited for 120 days or 45 days after the emergency declaration has been lifted, whichever is sooner
  • Governor may postpone the expiration for a period of time, which cannot go past 45 days after the emergency declaration is lifted


  • Allows mortgagors to participate in counseling via synchronous, real-time video conference or phone calls in lieu of in person counseling, during the COVID-19 emergency, when obtaining a reverse mortgage loan


  • Prohibits creditors or mortgagees from (1) causing notice of foreclosure sale to be published; (2) exercising a power of sale; (3) exercising a right of entry; (4) initiating a judicial or nonjudicial foreclosure; or (5) filing a complaint to determine military status of a mortgagor
  • Prohibited for 120 days or 45 days after the emergency declaration has been lifted, whichever is sooner
  • Governor may postpone the expiration for a period of time, which cannot go past 45 days after the emergency declaration is lifted
  • Requires creditors or mortgagees to grant a forbearance, if requested, of a mortgage loan for a residential property for a period of not more than 180 days. Prohibits fees, penalties, or interest from accruing during that period

To access the full text of the legislation, click here.

Youth & Family Department Clinical Services

  • Staff are available for remote counseling and outreach services.  
  • Email at or call (508) 358-4293

Mental Health Resources

  • The Health Department and the Wayland Police Department can help. 
  • Please dial 9-1-1 for emergencies.
  • For 24/7 emotional support, call the state’s 211 to access “call to talk”
  • Psychiatric Emergency Services, in Framingham, at (800) 640-5432.
Other Hotlines:   
  • If you are experiencing suicidal thoughts, call the National Suicide Prevention: 1-800-273-8255
  • or contact the Crisis Text Line by texting START to 741741
  • Department of Children & Families: 800-792-5200
  • Substance Abuse and Mental Health Services 24/7 800-985-5990
  • National Alliance on Mental Illness (NAMI) continues to run support groups via telephone. 
  • for LGBTQ youth, call the Trevor Project Lifeline at 1-866-488-7386
  • for Transpeople, call the Trans Lifeline at 1-877-565-8860
Domestic Violence
Coronavirus concerns may heighten issues in already stressful environments, and may lead to an increase domestic violence.
  • National Domestic Violence Hotline: 1-800-799-SAFE (7233) If you or a family/household member does not feel safe at home, please call for live support.  If you are unable to speak safely, you can log onto to chat online, or text LOVEIS to 22522.
  • Domestic Violence Services Network (DVSN)– Help Line: 888-399-6111
  • Massachusetts Safelink Domestic Violence Hotline 877-785-2020
  • Sudbury-Wayland-Lincoln Domestic Violence Roundtable

National Organizations Offering Resources:

Social/Emotional Resources for Families:
For Kids:
For Everyone: