Town Services

Many Town Offices are closed to the public, but staff and resources are available by phone, email and online resources.

Wayland Health Department COVID-19 Hotline 508-358-6805

  • If you are feeling any COVID-19 symptoms, we advise you to contact the Health Department and your primary care physician for guidance. Call for those experiencing symptoms, concerns about exposure and seeking information specific to the COVID-19 virus.
  • Symptom Checker: Buoy.com/mass Understand Your Symptoms. Make Smarter Decisions about COVID-19.
  • Report a case. The Wayland Board of Health (BOH) continues to urge all residents and businesses to self-report any COVID-19 symptoms to the Coronavirus Hotline at 508-358-6805 and your primary care physician. Such reporting is critically important to assist with the Town’s case tracking and to maintain awareness of all COVID-19 cases in Wayland, whether residents or business employees. The Health Department strictly maintains patient confidentiality on this and all health matters.

General Help Line  508-358-7701

  • For residents who may need assistance obtaining basic and important life necessities, such as food or medications. This phone line is being staffed and messages are returned as soon as possible.

Council on Aging Phone Line  508-358-2990

  • For information on Council on Aging services, for a friendly check in, or other services.  This phone line is being staffed and messages are returned as soon as possible.

Emotional Support or Mental Health Services 508-358-4293

  • Youth and Family Services staff is providing help with emotional support or mental health services
  • For immediate mental health services, call Psychiatric Emergency Services, in Framingham, at (800) 640-5432 
  • For emergency help, call 911

Town of Wayland Essential Services Available

Many Town Offices are closed to the public, but staff and resources are available by phone, email and online resources. 
Payments and other town business can be dropped off in the drop box in front of Town Building.
Bills can be paid online at anytime by visiting
 epay.cityhallsystems.com/

Town Building, Schools and Library remain closed to the public. 

Effective March 16, 2020 until further notice.

Below is a summary of the essential services and contact information for town departments 

In order to help slow the spread of COVID-19, non-essential Town Services have been temporarily suspended following Governor Baker’s Executive Order of March 15, 2020. Essential personnel only will report to work.  The Board of Selectmen have issued a Local State of Emergency, postponed the Town Election and declared an intent to postpone Town Meeting. Visit each department page for more detailed information.

 Updated 06/4/2020

 DEPARTMENT  

ESSENTIAL SERVICES AVAILABLE                    CONTACT

Assessor's Department
Town Building      

Excise Tax abatement applications (payment to Treasurer/Collector)

Senior Exemption, Circuit Breaker program, and CPA exemption applications through April 1 (unless extended by the governor or legislature)

Bruce Morgan
508-358-3658

Building Department
Town Building

Unsafe Structure Inspections per M.G.L. 143
Emergency building, electrical, plumbing and gas inspections
related to Essential Fire Department Response ONLY.

 

Electrical emergency, immediately move to a safe location and call 911.

Gas Leak, if suspected, immediately move to a safe location and call 911 and 800-233-5325.

 

April 3: See update on Zoning Board of Appeals (ZBA) Page regarding hearings.

Building Inspector
508-358-3600

Council on Aging
Town Building

Questions regarding senior home care; housing; health; and transportation
The Meals on Wheels program will be conducted by BayPath Elder Services instead of Wayland volunteers.
Contact CoA if you would like to be added to the CoA’s list for a friendly check in or other services

Julie Secord
508-358- 2990

Conservation Department
Town Building

Necessary inspections and open permits. Must leash dogs.

Linda Hansen
508-358-3669

DPW
Parks, Highway, Cemetery, Water
66 River Road

Water distribution

Wastewater operations

Cemeteries

Necessary highway and park maintenance

Tom Holder
508-358-3678

Transfer Station
484 Boston Post Rd

Reduced Hours: Open Thursday & Saturday 7:00 am - 4:00 pm

Orange Pay-as-you Go trash bags are NOT available for sale at the Transfer Station.*

No payable items: No Bulky Waste, Electronics, Tires, Recyclable Mattresses & Box Springs
'Give & Take' is closed until further notice
Electronics Day on the first Saturday of April has been postponed.

 

 

*As of 3/30, Transfer Station trash bags can be purchased at the Town Building. Please call first to place your order directly with the Treasurer at 508-358-3635. Payment and bags will be exchanged outside while practicing social distancing. Payments can be made by placing a check or cash in the exact amount in an envelope.

Tom Holder
508-358-3678

Facilities Department
Town Building

Public Building and school cleaning and disinfections

Necessary building repairs and maintenance

Ben Keefe
508-358-3786

Finance Department
Town Building

Payroll, AP

Brian Keveny
508-358-3611

Fire & EMS Department
Public Safety Building

Fire/EMS Emergency Response

Essential Fire Safety Inspections
Only vestibule is open to the public.

In Emergency Dial 911
Non-emergency
508-358-4747

Health Department
Town Building

Burial permits

COVID-19 response
Septic emergencies

Julie Junghanns
508-358-3617

Ruth Mori, RN
508-358-3617

CORONAVIRUS HOTLINE:
508-358-6805

Information Technology (IT) Town Building

Internal Services Only

Mike McCann

Public Library
5 Concord Road

Starting June 1 Library will be offering Curbside Pickup. Details here

waylandlibrary.org/

Planning Department
Town Building

Closed. No Services.

Sarkis Sarkisian

Police Department
Public Safety Building

Police Services
Only vestibule is open to the public.

In Emergency Dial 911
Non-emergency calls: 508-358-4721

Recreation Department
Town Building

Closed. No Programs or Services. Parks and Playgrounds are closed.

 

Town Beach open for pre-season by reservation. Click here for details

Katherine Brenna
(508) 358-3660

School Department
Town Building

Schools are closed. Visit webpage for remote/distance learning information.
Statewide List for Emergency Childcare

wayland.k12.ma.us/

Town Administrator's Office
Procurement & Human Resources

Town Building

Oversight of all Town services
Town Meeting and Town Election have been postponed until further notice.

Louise Miller
508-358-7701
508-358-3620

Town Clerk
Town Building

Birth and death certificates
Absentee voting

 

 

Note: In compliance with the March 12, 2020 Massachusetts Office of the Governors’ Order Suspending Certain Provisions of the Open Meeting Law M.G.L. Chapter 30A, Section 20 Public Meetings are being held by teleconferencing and broadcast live on WayCAM with public participation via telephone by calling (508) 358-6812 during meetings.

Anna Ludwig
508-358-3631

Treasurer / Tax Collector
Town Building

Receipt of payments for tax and utility bills.
Pay bills online

Donate to COVID-19 Relief Fund online (coming soon)

 

 

*As of 3/30, Transfer Station trash bags can be purchased at the Town Building.Please call first to place your order directly with the Treasurer.
Payment and bags will be exchanged outside while practicing social distancing. Payments can be made by placing a check or cash in the exact amount in an envelope.

 

Maura O’Connor
508-358-3635

Housing Authority
106 Main St

Emergency maintenance and repairs for Wayland Housing Authority properties

Brian Boggia
508-655-6310

Veterans Agent
Town Building

Emergency health and wellness checks
Please call to arrange a consultation with our Veterans' Service Officer.

Sarada Kalpee
781-850-5504

Youth & Family Services
Town Building

Clinical services.

Staff are available for phone counseling and outreach services.

Psychiatric Emergency Services, in Framingham, at (800) 640-5432.

For emotional support, call the state’s 211 to access “call to talk”.

Statewide List for Emergency Childcare

Jason Verhoosky
508-358-4293

Water Treatment Division
DPW 66 River Road

All Services Pay Water Bills Online

Tom Holder
508-358-3678