How Do I... Claim Vehicle Damage

From a Pothole or Other Road Hazard

If you have experienced damage and wish to file a claim, please follow these steps:

Please Note: There is no guarantee that you will be reimbursed. A claim form, along with necessary repair documentation, must be received by the Town of Wayland, withing 30 days of the incident.

If you encounter a pothole and have damage to your vehicle, you may be eligible for reimbursement. Every claim is investigated and approved or denied based upon the provisions of Massachusetts General Laws, Chapter 84, Section 15 which stipulates the Town is not liable to reimburse costs for damage to vehicles, people, or property caused by an unreported road defect until such time as the defect has been reported to the Town and the Town has had reasonable time to respond to the roadway hazard. Although reasonable time is customarily defined as within 48 hours, the DPW strives to make reported pothole repairs within the next scheduled operating shift